Last updated in November 2023

Driver Wizard Support

Welcome to Support. Here you'll find Driver Wizard FAQ's and support contact information.

Support FAQs

I've lost or haven't received my registration key to activate Driver Wizard. How do I get one?

License keys and product registration details are provided in two ways:
  1. Via the "Thank You" or confirmation page you see when you've completed the checkout process.
  2. In a post-purchase email message sent to you by our automated checkout platform, SafeCart.

If you need assistance locating your registration key please call us at 1-800-209-6437 and we will work to quickly assist you with registration or installation. You may also find registration details via the purchase lookup tool here.

What operating systems does Driver Wizard Professional work on?

Driver Wizard is fully compatible with Windows 7, Vista, Windows XP, Windows Server 2003, Windows 2000, Windows ME, Windows 98.

I have downloaded and installed the most recent version of all drivers provided by Driver Wizard, but the program still prompted me to update one driver.

If you have installed the newest version driver of a device, but this driver still appears in the update list, this may occur if 1. this is a mother board driver package or 2. this driver package contains multiple devices drivers. To prevent this driver from showing up in subsequent scans, select 'Don't show this update again' checkbox under installed drivers.

How do I uninstall the Driver Wizard toolbar from my computer?

Internet Explorer
  1. Click the Windows Start button
  2. Click Control Panel
  3. Click Uninstall a program
  4. Select a toolbar and then click Uninstall/Change above the list of programs
  1. Open the Tools dropdown menu
  2. Select Add-ons
  3. Select Extensions
  4. Click the Disable or Remove button for the relevant toolbar
  1. Click the settings (wrench) icon
  2. Select Extensions
  3. Click the Remove button for the relevant toolbar

I purchased Driver Wizard but am being returned to the website to purchase the product again.

Resolution: Please activate Driver Wizard:

  1. Open Driver Wizard (Start -> Programs -> Driver Wizard folder -> Driver Wizard)
  2. Click on the About tab
  3. Click on Register
  4. Enter name where indicated
  5. Enter the license key you received via email
  6. Click Activate Now

My license key does not work.

Resolution: Make sure you are entering your correct license key. Receipt numbers are sometimes mistaken for license keys. Please re-check your order information email for your correct license key. Some helpful tips regarding your license key:

  1. Copy (Ctrl + c) and paste (Ctrl + v) of your license key is recommended.
  2. The correct license key format for Driver Wizard is: XXXX-XXXX-XXXX-XXXX (four series of four characters).
  3. Please note that any 0 in the license key is a zero.
  4. If you've check all the above and your key still does not work, please contact Customer Service for a new key.

How do i uninstall Driver Wizard?

Resolution: Please follow the below instructions to uninstall Driver Wizard:

  1. Close Driver Wizard (if open)
  2. Click Start >Programs > Driver Wizard folder > Uninstall Driver Wizard
  3. Click Yes to Uninstall Driver Wizard
  4. Click OK when Uninstall complete

Other Inquiries

For support inquiries outside of those listed above, please send your request via the contact form below and our support team will be in touch as soon as possible.


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